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Frequently asked questions

All your questions should be answered here. If not, don't hesitate to contact us. contact !

All about installation

What do I need to mount the tent on my vehicle?

The tent comes complete with all the necessary mounting hardware.

How long does installation take?

Installation should take no more than 5 minutes.

How many people are needed to install the tent on my car?

We recommend setting up the tent with at least two adults.

How do I set up my tent safely?

All the steps are detailed on our installation page .

What tools do I need to install the tent on my vehicle?

All the tools needed to set up the tent are included in your purchase.

What do I need to know about the height of my roof bars?

The distance between the top of your roof bar and the top of your roof must be at least 8cm.

Will my roof bars support the tent?

The bars must support the weight of your Trek folded (when closed). This minimum weight is 38 kg

How do I know if my roof bars will work?

Our mounting hardware is universal and should fit any rack/crossbar system. If you're not sure, please contact us.

My roof bars are thick. Will they fit?

Our universal mounting hardware can accommodate crossbars up to 10 cm thick.

How wide should my roof bars be?

To find the optimum distance, divide the length of your tent by 3 (if you have two crossbars). For example, if your Trek is 208cm long and you have 2 crossbars, divide 208/3 = 70 cm should be the spacing.

All about your purchase

Are your tents guaranteed?

Yes, our tents come with a two-year manufacturer's warranty.

Do you have a physical store?

We are currently 100% online.

I don't live in France but would like to buy a tent. What should I do?

We're working on opening up all European markets. In the meantime, contact us at [email protected] for a quote.

Do you have any demo units we can see?

Coming soon. We're working to launch a network of ambassadors who can demonstrate our tents for you.

Where are your products made?

Our manufacturer is based in China.

Where do you deliver?

France and Europe (according to quotation)

Can I cancel an order?

Yes, please see our return policy.

All about storage

How do I store my Rooftop Tent?

We always recommend keeping your RTT at least 5cm off the ground to prevent moisture from entering your tent and causing mildew or other problems. Be sure to air/dry your tent well before storing it for long periods. Don't leave it outside directly under the elements if you won't be using it for weeks or months.

What should I do if my roof tent gets wet when I close it?

When you have the chance, be sure to open the tent so that it can air out completely. Bear in mind that major temperature changes, such as freeze-thaw cycles, can cause condensation even when a tent is closed. If you don't aerate the moisture, mold and mildew can form.